Shipping & Returns
Delivery fee is charged at checkout.
Pickup location: Wellness Spa, by KaYen
KaYen is confident that you'll love everything you purchase from us. However, if you aren't satisfied with a product for any reason, simply return the unused portion within 7 days from the ship date.
We will happily refund the purchase price (excluding the original shipping and handling fees) of the returned item(s) to the original form of payment.
Contact us at firstname.lastname@example.org to begin the return process.
- Receipt of purchase, or order number is required to process return request. Be sure to include this information in your email.
- We can’t, unfortunately, process exchanges at this time.
- If you receive a product that is damaged in transit or not exactly what you ordered, we will replace the unopened product, provided you submit your request via email within 7 days of receipt. Be sure to include your order number in your email.
- Once your return is received, please allow up to 10 business days for the refund to be processed. You will receive a refund confirmation email once your return has been completed.
- Your bank may take up to several additional business days to post the refund to your account.